About Us


Mission Statement

Community Counseling Center of Central Florida, LLC is committed to the meaningful treatment of youths and their families in a manner that meets the needs of the client, family, and community. Our mission is to provide the highest quality of care and treatment to those in need and to remain committed to our client throughout treatment. Our goal is to empower our client and their families by providing on-site mental health services and interventions in the community.

Philosophy

Community Counseling Center of Central Florida, LLC believes in proactive approaches rather than reactive measures to assist families in the community. We utilize community-based interventions as our primary approach. It is our belief that in order to reach the youths and families in need we must begin in their homes, schools, and communities.

CCCCF has adopted as part of our participation in a Federal Systems of Care Transformation Grant new principles and values. A system of care is defined as: “A spectrum of effective, community-based services and supports for children and youth with or at risk for mental health or other challenges and their families, that is organized into a coordinated network, builds meaningful partnerships with families and youth, and addresses their cultural and linguistic needs, in order to help them function better at home, in school, in the community, and throughout life” (Lenore Behar, 2013).

Core values and principles include:

1.      Family driven and youth guided/Person Centered Treatment Planning

2.      Community Based

3.      Culturally and linguistically competent

4.      Individualized

5.      Team based

6.      Natural Supports

7.      Collaboration

8.      Strength based

9.      Persistence

10.   Outcome based

11.   A “no wrong door” policy

12.   Use of evidenced based practices

13.   Advocacy

Why Community-Based Services?

Community Counseling Center of Central Florida, LLC realizes that as a community we have struggled to keep up with the demand of families at risk of or currently experiencing significant problems leading to despair, violence and broken homes.

Community Counseling Center of Central Florida, LLC believes in improving family and child functioning so that families may reach their full potential. We believe these services are most effective when delivered in the client’s own setting. Community-based therapy eliminates the many obstacles faced when clients have to travel to a clinic for services. In turn, the therapist is able to better understand the real life situations that often cause the family system to deteriorate.

Our aim is to intervene and have the family experience significant and lasting changes leading to improved family stability.

Download CCCCF’s informational brochure (161KB).

Cultural Competence

The term cultural competence refers to the ability to work effectively with individuals and families from different cultural and ethnic backgrounds, or in settings where several cultures coexist. It includes the ability to understand the language, culture, and behaviors of other individuals and groups, and to make appropriate recommendations.

Cultural sensitivity, which is a necessary component of cultural competence, means that health care professionals make an effort to be aware of the potential and actual cultural factors that affect their interactions with families. It also means that they are willing to design programs and materials and to make recommendations that are culturally relevant and culturally specific.

And why is it important?

Cultural competency is one the main ingredients in providing quality health care to our clients. It’s the way families and providers can come together and talk about health concerns without cultural differences hindering the conversation. Quite simply, behavioral health care services that are respectful of and responsive to the health beliefs, practices and cultural needs of diverse families can help bring about positive behavioral health outcomes.

Culture and language may influence:

  • health, healing, and wellness belief systems;
  • how illness, disease, and their causes are perceived; both by the child/family and
  • the behaviors of children/families who are seeking behavioral health care and their attitudes toward behavioral health care providers;
  • as well as the delivery of services by the provider who looks at the world through his or her own limited set of values, which can compromise access for patients from other cultures.

With the increasing diversity in Central Florida’s population, children and their families are more likely to encounter situations that require culturally competent care, access to a vast array of language services, and supportive health care programs. Providers and families each bring their individual patterns of language and culture to the health care experience and, with cultural competency, provides equal access and quality health care to our children.

Resources

National Center for Cultural Competence (NCCC)

http://nccc.georgetown.edu/

CCCCF Standards & Principles

Directions

For those who would rather meet with one our therapists outside of their home, we offer clinic services in our centrally located Orlando office. 

Employment Opportunities

Currently there are no openings for therapists with CCCCF. However, we always welcome résumés and will consider each resume that is forwarded to us for consideration for future openings as they come available.

Grievances

As part of our TANF contract with Central Florida Health Cares System, Inc. please be advised that you may also file a Complaint or Grievance with them at Compliance@cfchs.org (email) and their website is http://centralfloridacares.org and phone numbers include 407-985-3578 or 407-985-3568. This contact information is also appropriate for Fraud, Waste and Abuse concerns.

2017 Grievance Form

2017 Grievance Poster

2017 Grievance Procedure

Miscellaneous

2017 Agency Code of Ethics

2017 Kid Friendly Code of Ethics

Notice of Privacy Practices

WellCare Clients’ Rights

Cenpatico/Sunshine Client Rights

Prestige Beacon Molina Client’s Rights